Shipping and Returns
Information for the consumer pursuant to the Legislative Decree of 22 May 1999, n. 185 (in the Official Gazette, 21 June, No. 143).- Implementation of Directive 9l/l/EC on the protection of consumers in respect of distance contracts.
The requested service provider or product isKarabu srls, with registered office in "Karabu srls - Logistica Cerignola contrada Quarto, Km 1/64 71042 Cerignola FG".
Pursuant to Article 5 of Legislative Decree 185 of 1999, the customer has the possibility to withdraw from the contract/order stipulated on the Internet without any penalty and without having to give any explanation, in compliance with the conditions that follow.
The right of withdrawal lapses:
- For lack of the essential condition of integrity of the good (packaging and/or its contents)
- Even partial use of the goods and any consumables
- The lack of external packaging and/or original internal packaging
- The absence of integral elements of the product (accessories, cables, manuals, parts ...)
- Damage to the product for reasons other than transport
In the cases indicated above,Karabu srls will keep the non-resoldable asset for 30 days at the purchaser's disposal, after which it will donate it to a charitable association of its own knowledge. Personalized goods and food products can not be returned.
In order to exercise this right of withdrawal, within a period of 14 (fourteen) working days from receipt of the ordered products, the customer must ask through the contact form the number of RMA to write on the packaging, possibly by pen directly on the cardboard or on the envelope.
To obtain a refund of the amount of the returned products, the customer must, at his own expense, return the products purchased to the following address:
Karabu srls- Logistics Cerignola
quarter Quarto, Km 1/64
71042 Cerignola FG
The return shipment must take place within fourteen working days from receipt of the goods and can be made by any carrier/courier/forwarder the customer deems most appropriate, provided it is traceable.
Method of reimbursement of the consideration: Karabu srl will refund the form of payment chosen at the time of purchase or by bank transfer (in case of payment on delivery) in the shortest possible time, and in any case within 30 days of receipt of goods.
The reimbursement will refer to the price of the returned products only.
It is expressly understood that the costs of returning the product will remain the responsibility of the customer.